Refund policy
At VertexTech Shop, we want you to feel confident when shopping with us. If something is not right with your order, we are here to help with a clear and professional return process.
Returns
We accept returns on eligible items that are unused, in their original condition, and returned in their original packaging. To be eligible for a return, your request must be submitted within a reasonable time after delivery.
To start a return, please contact us with your order number and the reason for your request. If your item qualifies, we will provide the next steps.
Non-Returnable Items
Some items may not be eligible for return, including:
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Products that have been used or damaged after delivery.
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Items missing original packaging or accessories.
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Final sale items.
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Products that cannot be returned for hygiene, safety, or technical reasons, where applicable.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible. Include your order number and clear photos of the issue so we can review it quickly and offer a solution.
Refunds
Once we receive and inspect an approved return, we will notify you of the refund decision. If approved, your refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.
Shipping costs are generally non-refundable unless the return is due to our error or a damaged/incorrect item.
Exchanges
We do not guarantee exchanges for all products. If you need a different item, please contact us and we will let you know whether an exchange is possible.
Return Shipping
Unless the return is due to a mistake on our part, customers may be responsible for return shipping costs. We recommend using a trackable shipping service for any return shipment.
Late or Missing Refunds
If you have not received your refund yet, please:
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Check your bank account again.
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Contact your card issuer or payment provider.
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Contact us if the issue still has not been resolved.
Contact Us
If you have any questions about returns or refunds, please contact us:
Email: contact@vertextechshop.com
Support Email: support@vertextechshop.com
Phone: +1 720-797-2825
Business Address: 271 W. Short St Ste 410, Lexington, KY 40507